Privacy Notice
Effective Date: January 1, 2025 • Kathir Restaurant & Banquet Hall
1. Data Minimization & Collection
Kathir Restaurant & Banquet Hall collects personal information solely to process dining reservations, customer enquiries, and banquet event coordination. We only collect details explicitly submitted by you via our enquiry forms or direct communication channels, such as your full name, telephone number, email address, requested event date, and expected guest count.
2. Use of Information
We use your details strictly to:
- Verify banquet hall and table availability on your selected dates.
- Prepare accurate customized catering quotations and event contracts.
- Reach out to you via telephone, WhatsApp, or email regarding your booking.
- Prevent fraudulent submissions and maintain system security audit trails.
3. Access Control & Staff Confidentiality
Access to customer contact details and banquet enquiries is restricted strictly to authorized receptionists and event managers via role-based access control. Unauthorized staff members have no permission to access customer databases. We never sell, lease, or share your contact data with third-party advertisers.
4. Retention and Deletion Procedures
Enquiry records that do not proceed to confirmed bookings are retained for up to 12 months for administrative audit purposes, after which they are safely archived or purged. Customers may request immediate deletion of their contact records at any time by emailing us at kathirbatticaloa@gmail.com.
5. Contacting Our Data Officer
If you have questions or concerns regarding this privacy notice, please write to:
Kathir Restaurant & Banquet Hall
176, Main Road, Kallady, Batticaloa, Sri Lanka
Email: kathirbatticaloa@gmail.com